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Shipping policy

Shipping Policy

Effective Date: February 12, 2026



1. Introduction

At Caldera Sauna ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.calderasauna.com


2. Shipping Destinations

  • Countries We Ship To:

    • United States

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.



3. Shipping Costs

  • Domestic Shipping (United States):

    • Standard Shipping: Free shipping on all orders 

  • No International Shipping

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.



4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-2 business days  (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before  5:00 PM EST  will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.



5. Estimated Delivery Time

 

  • Domestic Shipping:

Orders are usually processed within 1–3 business days, Monday through Friday, excluding holidays.After processing, standard freight delivery typically takes 5–14 business days within the United States, depending on product availability, destination, warehouse location, and carrier schedules.Oversized sauna orders, remote delivery areas, appointment-based freight delivery, weather conditions, or carrier delays may require additional time. Delivery estimates are provided as guidelines and are not guaranteed

 


  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, or carrier issues.



6. Shipping Methods and Carriers

  • Reliable Carriers:

    • Domestic Carriers:  USPS, UPS, FedEx.

    • We partner with reputable carriers to ensure your package arrives safely.

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.



7. Order Tracking

  • Tracking Information:

    • Tracking Number

    • Carrier Name

    • Link to Track Your Package

    • After your order has been shipped, you will receive an email containing:

  • How to Track Your Order:

    • Visit www.calderasauna.com/track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.



8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

  • Lost Packages:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

    • If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

  • Reporting Damage:

    • If your package arrives damaged:

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.



9. Missing Items

  • Reporting Missing Items:

    • Contact us within 7 days  of receiving your package.

    • Provide your order number and details of the missing item(s).

    • If any items are missing from your order:

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.



10. Return and Refund Policy

  • Returns:

    • Returns are accepted within 30 days of receiving your order.

  • Conditions for Returns:

    • Items must be unused, undamaged, and in their original packaging.

    • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

  • Refunds:

    • Refunds are processed within 14 days  after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:



11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • We will contact you to arrange reshipment.

    • Additional shipping charges may apply.

    • If a package is returned to us due to an incorrect address:



12. Shipping Destinations

  • Caldera Sauna currently ships only within the United States. We do not currently offer international shipping.



13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Caldera Sauna
Caldera Sauna is operated by BALALAH LLC
312 W 2nd St, Unit A3592
Casper, WY 82601
United States


Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.



14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.



Thank you for shopping with Calder Sauna!

We appreciate your business and are committed to providing you with exceptional service.

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Brand By Brand Shipping Policy:

Golden Designs Sauna Shipping & Delivery Information

Thank you for choosing a Golden Designs Sauna from Caldera Sauna.

To ensure a smooth delivery experience, please review the following shipping and delivery information carefully.

Order Processing & Shipment

Golden Designs saunas typically ship from the manufacturer's warehouse within 2 business days of order confirmation, subject to inventory availability.

Once your order has shipped, tracking information will be provided via email so you can monitor the progress of your delivery.

Delivery Location Restrictions

Please note that certain delivery locations may require additional review before shipment.

The manufacturer reserves the right to cancel orders destined for:

  • Islands

  • Remote or difficult-to-access locations

  • Areas with limited freight carrier service

  • Locations within the continental United States that present significant delivery challenges

If you are unsure whether your location may be affected, we recommend contacting Caldera Sauna prior to placing your order.

Additional shipping and handling charges may apply for certain locations.

Delivery Scheduling

After your sauna reaches the local freight terminal, the freight carrier will contact you directly to arrange a delivery appointment.

Typically, you can expect:

  • A phone call from the freight carrier 24 to 48 hours before delivery

  • A scheduled delivery date and approximate delivery window

  • Delivery windows that are generally within a 4-hour timeframe

To help avoid delays, please inform us before shipment if your property has any special delivery considerations, including:

  • Remote locations

  • Long or steep driveways

  • Limited truck access

  • Low-hanging trees or overhead obstructions

  • Gated communities

  • Apartment complexes

  • Stair access requirements

  • Any other access restrictions

Delivery Method

Golden Designs saunas are shipped via professional freight carriers using large commercial trucks.

Packaging

  • Most 1-2 person sauna models are shipped in one box

  • Larger sauna models may arrive in multiple boxes

  • Boxes are securely strapped and packaged on a freight pallet for transportation

Curbside Delivery

Deliveries are typically made using a 53-foot freight truck.

The freight driver will unload the shipment to the curbside or the end of the driveway only.

Please note:

  • Drivers are not responsible for moving the sauna into the home, garage, backyard, or other areas of the property.

  • White glove delivery and indoor placement services are not included unless specifically stated at the time of purchase.

Inspection Upon Delivery

Upon delivery, it is important to inspect the shipment before signing the delivery receipt.

Minor Cosmetic Packaging Damage

If you notice minor issues such as:

  • Small scratches

  • Dents in the packaging

  • Scuff marks

  • Minor indentations

Please note these observations on the delivery receipt before signing.

Significant Shipping Damage

You should refuse delivery if you observe:

  • Large punctures or holes in the packaging

  • Severe crushing of the boxes

  • Significant visible freight damage

Major damage is often caused by forklift handling during transit and should be documented immediately.

Important

You do not need to open the boxes during delivery to inspect the sauna itself. A visual inspection of the exterior packaging is sufficient for delivery acceptance.

If any shipping damage is discovered after delivery, please contact Caldera Sauna immediately and provide photographs of both the packaging and the affected product.

Need Assistance?

If you have questions regarding your shipment, delivery requirements, or freight access concerns, please contact our customer support team before placing your order.

Caldera Sauna Customer Support

Phone: +1 (205) 671-4739
Email: Support@calderasauna.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

Thank you for choosing Caldera Sauna. We are committed to ensuring your Golden Designs sauna arrives safely and helping you create the ultimate wellness experience at home.

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Orivon Wellness Shipping Policy

At Caldera Sauna, we are committed to providing a seamless shopping experience and ensuring your Orivon Wellness order arrives safely and efficiently. Please review the shipping information below for important details regarding order processing, shipping, and delivery.

Our Commitment

Customer satisfaction is our priority. We strive to provide clear communication, reliable shipping, and full transparency throughout the fulfillment process. You will receive updates regarding your order status from the moment your purchase is placed until it arrives at your doorstep.

Order Processing

All orders are processed within 3 to 5 business days (Monday through Friday, excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances.

Shipping Rates & Delivery Areas

United States 

Free standard shipping is available on all orders delivered within the United States.


Estimated Delivery Times

Delivery timelines may vary depending on product availability, destination, and carrier schedules.

Stage Estimated Time
Order Processing 1–3 business days
Standard Freight Transit 5–14 business days
Total Estimated Delivery 6–17 business days

Orders placed before 5:00 PM EST are typically processed the same business day. Orders placed after 5:00 PM EST will begin processing on the following business day.

Please note that delivery estimates are provided as guidelines and are not guaranteed.

Shipping Delays

While every effort is made to meet estimated delivery timelines, delays may occasionally occur due to:

  • Carrier or freight service disruptions

  • Severe weather conditions

  • High seasonal demand

  • Supply chain interruptions

  • Events beyond reasonable control

Should a significant delay occur, customers will be informed accordingly.

Address Changes

If you need to update your shipping address after placing an order, please contact Caldera Sauna customer support as soon as possible.

Email: Support@calderasauna.com
Phone: +1 (205) 671-4739

Every reasonable effort will be made to accommodate address changes; however, modifications cannot be guaranteed once an order has entered the fulfillment or shipping process.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

If you wish to cancel an order, please contact customer support immediately. Once an order has been processed or dispatched, cancellation requests may no longer be possible and may instead be subject to the applicable Return & Refund Policy.

Tracking Your Order

Once your order ships, you will receive an email containing tracking details so you can monitor the progress of your shipment.

If you do not receive tracking information within the expected processing period, please contact customer support for assistance.

Contact Us

If you have any questions regarding shipping, delivery, or an existing order, the Caldera Sauna support team is available to assist you.

Caldera Sauna Customer Support


Email: Support@calderasauna.com

Phone: +1 (205) 671-4739

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

Thank you for choosing Caldera Sauna. We appreciate your trust in us as an authorized retailer of premium wellness products and look forward to helping you create the ultimate home wellness experience with Orivon Wellness products.

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